Contact information
Contact & Help — Park & Elle Boutique
We’re here to make your shopping experience smooth, stylish, and stress-free. If you need help with an order, sizing, shipping, returns, or anything else — our team is happy to assist.
💌 Customer Support Email
For fastest support, email us anytime:
Please include:
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Full name
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Order number (if applicable)
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Question or concern
Our customer care team typically responds within 1–2 business days.
❓ Common Questions
Before reaching out, you may find quick answers here:
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Order status / tracking
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Shipping timelines & delivery details
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Return & exchange information
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Sizing and product fit help
➡ Visit our FAQ page
🚚 Order Tracking
Once your order ships, you will receive an email with your tracking number.
If you need help finding tracking information, just email us — we’re happy to resend it.
🔁 Returns
To start a return, please visit our Returns Page or email us directly.
Remember: Park & Elle issues store credit only, and Final Sale items cannot be returned.
🛍 Sizing Support
Not sure which size to choose?
We’re happy to help — send us your usual size, height, and fit preference and we’ll recommend the best option.
📱 Social Media Support
Our DMs are always open for quick questions:
Instagram: @parkandelle
Please note:
Order-specific issues must still be emailed to contact.us@parkandelle.com for tracking and documentation.
⏰ Customer Care Hours
Monday – Friday
10:00 AM – 6:00 PM CST
(Closed on weekends and holidays)
Messages received after hours are responded to the next business day.
🖤 Our Promise
At Park & Elle, we value every customer and strive to deliver clothing that makes you feel soft, confident, and feminine — every single day.
If you ever have a concern, please reach out. We’ll always do our best to make it right.