🌸 Frequently Asked Questions — Park & Elle Boutique
We want your shopping experience to feel smooth, simple, and enjoyable. Below are the most commonly asked questions from our customers.
🛍 ORDERS
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link.
If you can’t find it, email us at contact.us@parkandelle.com and we’ll resend it.
Can I make changes to my order after it’s placed?
Because we process orders quickly, we cannot cancel or edit orders once they have been submitted.
🚚 SHIPPING
How long does shipping take?
Processing takes 2–4 business days, followed by 3–7 business days for delivery depending on your location.
Do you offer express shipping?
If available, expedited shipping options will appear at checkout.
🔁 RETURNS
What is your return policy?
Returns are accepted within 14 days of delivery for store credit only.
Items must be unworn, unwashed, and have all original tags attached.
Are there items that cannot be returned?
Yes — Final Sale items cannot be returned, including:
Bodysuits · White Clothing · Jewelry · Accessories
Holiday Apparel · Sale/Markdown Items · Mystery Boxes • The Vault Sale
How do I start a return?
Visit our Returns Page or email us at contact.us@parkandelle.com.
📏 SIZING & FIT
What size should I order?
Sizing can vary by style. If you’re unsure, email us with your usual size, height, and fit preference — we’ll help you choose the best fit.
Do you offer plus sizes?
Yes — select styles are available in S–3X depending on inventory.
🖤 PAYMENT
What payment methods do you accept?
We accept major debit and credit cards, Shop Pay, Apple Pay, PayPal, and other options shown at checkout.
Can I use Shop Pay Installments?
Yes — Shop Pay Installments may be available at checkout for qualifying customers.
🎁 PROMOS & DISCOUNTS
Can discount codes be combined?
Unless stated otherwise, promo codes cannot be combined.
Can a discount code be applied after purchase?
Discount codes must be applied at checkout and cannot be added retroactively.
📦 MISSING / DAMAGED ITEMS
My order arrived damaged — what do I do?
Email us within 48 hours of delivery at contact.us@parkandelle.com
Please include:
-
Order number
-
Photo of the damaged item
-
Photo of packaging
I received the wrong item — what do I do?
Email us immediately — we’ll make it right quickly.
💬 STILL HAVE QUESTIONS?
We’re always happy to help.
📩 contact.us@parkandelle.com
Instagram DM: @parkandelle